FAQ

Clients’ Inquiries

Frequently Asked Questions

We understand that you may have questions about shopping, bartering, and booking tours on Chazaqe. Below are answers to some of the most common inquiries to ensure a smooth experience.

How do I track my order?

Once your order is confirmed, you will receive a tracking number via email. You can also track your order from your Chazaqe Dashboard under Order History.

How can I return a product?

Returns are accepted based on the vendor’s policy. Visit the Returns & Refunds section on the product page or contact the seller directly through our platform.

What payment methods are accepted?

We accept credit/debit cards, bank transfers, mobile payments, and cryptocurrency (if enabled by the vendor).

What shipping methods are available?

Vendors offer various shipping options, including standard delivery, express shipping, and in-store pickup. The available methods depend on the seller and your location.

How safe is it to order online?

Chazaqe ensures secure transactions with end-to-end encryption and verified vendors to protect your personal and payment information.

How can I pay for my purchases?

Payments can be made via our secure payment gateway, supporting multiple options, including cards, transfers, and digital wallets.

How do I check the status of my order?

Log in to your account, go to Order History, and check the current status of your order. You will also receive real-time updates via email or SMS.

How will my order be delivered to me?

Orders are delivered through trusted courier services or local delivery partners. You can choose a preferred shipping method during checkout.